Frequently Asked Questions (FAQs)
Ordering
Q: How do I place an order?
A: Browse our collection and select the items you wish to purchase by adding them to your cart. When you’re ready to checkout, follow the instructions on the screen to complete your purchase.
Q: Can I modify my order after placing it?
A: Orders can be modified within 2 hours of placing them. Please email [email protected] with your order number and the changes you wish to make.
Shipping
Q: What shipping options are available?
A: We offer standard and expedited shipping options. Shipping times and costs vary depending on your location and the selected shipping method.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Please check our shipping policy for more details and the list of countries we serve.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our return policy page for detailed information.
Q: How do I exchange an item?
A: For exchanges, please contact our support team at [email protected] with your order number and the item you wish to exchange. We will guide you through the process.
Product Information
Q: How do I find the right size?
A: Check our comprehensive size guide linked on each product page to find measurements and fitting advice for all our clothing items.
Q: How do I care for my items?
A: Each item has specific care instructions listed on the product page and the garment’s care label. Following these guidelines will help ensure the longevity of your clothing.
Payments
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and PayPal. All available options will be displayed at checkout.
Q: Is it safe to use my credit card on your website?
A: Yes, we use SSL encryption to protect your personal information and ensure that your credit card transactions are secure.
Account and Privacy
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows for a faster checkout process, order tracking, and access to exclusive offers.
Q: How do you protect my personal information?
A: We prioritize your privacy and security. Your information is protected by encryption and never shared with third parties. Please view our privacy policy for more details.
Contact Us
Q: How can I get further assistance?
A: If your question wasn’t answered here, please don’t hesitate to contact us at [email protected]. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM PST, and we’re here to help with any inquiries or concerns you may have.