Refund and Returns Policy

Returns

At GenZGifts.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer hassle-free returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Once your return request is approved, we will provide you with a return shipping label and instructions on how to proceed.

Please note that return shipping costs are the responsibility of the customer. Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.

Refunds

If you are approved for a refund, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your bank or credit card issuer’s policies.

Contact Us

If you have any questions about our return and refund policy, or if you need assistance with a return, please don’t hesitate to contact us. Our customer service team is available Monday through Friday from 09:00 to 17:00 PST. You can reach us via email at [email protected] on our website.

Our Address

GenZGifts.com
444 Alaska Avenue Suite #AVG409
Torrance, CA 90503
USA